IT Help Desk Hours
Summer Hours: Monday - Friday 8AM-6PM
IT Help Desk > Knowledge base> Category: General Questions
Category: General Questions
43 Articles
Orange arrow I am Faculty/Staff and having PGP login issues, how can I fix it?

  Chances are you are on a laptop and recently changed your password. You will need to follow the directions below to synchronize the updated password on your machine. Login to the PGP screen using your OLD password (if your new password is not working) Hit the Tab key to see what characters...
Orange arrow How do I get Microsoft Office on my device?

  Northwood University is providing Microsoft Office to our faculty, staff, and student's PERSONAL HOME COMPUTER(S) AND/OR MOBILE DEVICE(S) free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more are available. As long ...
Orange arrow What are the password requirements?

  Northwood University is committed to a secure information technology environment, and requires strong and unique passwords. Passwords that do not meet the following requirements or are otherwise found vulnerable will be rejected. Passwords must meet the following criteria Be at least 8 characte...
Orange arrow How can I access my student's financial aid and make payments online?

  What is Parent WebAdvisor? As a parent, you may need access to view your student’s academic and financial information. If your child grants you access you will be able to review your student's bill/account and make payments, financial aid status, award letter, class schedule, final grades, ...
Orange arrow Why can't I login to

  In order to gain access to a email account you must currently be enrolled in classes or have graduated from the University. *Please be sure to save any important emails or information as once your account is closed, these files will be permanently deleted and will not be recoverab...
Orange arrow Who do I call if I am having bookstore issues?

  Northwood University uses third party vendors to supply books to our students. These third party sites require students to create a separate site specific account to place an order. The Northwood IT Help Desk does not have the capability of resetting passwords for either the ADP (MBS) or Traditiona...
Orange arrow How do I use the IT Help Desk Self-Service System?

  To Access Self Service Web Go to the IT Work Orders tab on the My Campus Blackboard page. Enter your Northwood Blackboard user name and password, and then click the Login button. The IT Help Desk Self-Service System page appears. *If you are logged onto a Northwood owned computer with your ...
Orange arrow How do I turn off pop-up blocker?

  If you are experiencing difficulties with Colleague or other sites not opening pages, you probably have your pop-up blocker turned on. To turn this off please follow the instructions below. Internet Explorer: Navigate the to Tools icon in the upper right hand corner of the browser. Scroll dow...
Orange arrow Where do I find my device's MAC Address?

  What is a MAC Address? A MAC address is a unique identifier attached to most network adapters (NICs). This identifier is a sequence of 12 hexad ecimal digits (0-9,A-F) most often represented like this 00:11:22:aa:bb:cc or 00-11-22-aa-bb-cc. To find your device's MAC address follow the simple step...
Orange arrow How do I remove printer and its driver package?

  Remember after uninstalling or deleting a printer in Windows, the driver for it is not fully uninstalled. To manually remove a printer and its driver package: Click the Start menu and in the search field type "Devices and Printers." Right-click the unwanted printer and choose "Remove Device...
Orange arrow How do you map a network share drive?

  When you create a shortcut to a shared folder or computer on a network (also called mapping a network drive), you can get to it from Computer or Windows Explorer without having to look for it or type its network address each time. Open Computer by clicking the Start button , and then clicking C...
Orange arrow How do I take a screenshot on my device?

  For Windows users: To take a screenshot on Windows you will need to locate the PrtScn button, typically located in the upper right hand side of your keyboard, and press that button. This will capture your entire screen and copy it to the clipboard where you can then paste it into a Word or Paint d...
Orange arrow What are the IT Help Desk and Lab hours?

  SUMMER HOURS: (JUNE-AUGUST) Monday – Friday 8:00AM – 6:00PM FALL HOURS: (SEPTEMBER-MAY) IT HELP DESK | UPPER GRISWOLD | ROOM 1 All times are Eastern Standard Time and excludes holidays Monday – Thursday 7:30AM – 9:00PM ...
Orange arrow Where do I go if I need technical support for my PC?

  You can bring your computer to the Help Desk. The service is complimentary best effort PC repair and will not provide any hardware or software required to resolve any given issue. Please note that computers are serviced on a first come-first serve basis. The extent of the problem, how long it takes...
Orange arrow Should I buy a laptop or a desktop?

  A laptop will cost more than a comparable desktop unit, but it does give the advantage of being portable. Students who want to take their laptop to class for note taking or who will travel on weekends may find it beneficial to have their own programs and data files readily accessible. However, ther...

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