IT Help Desk Hours
Summer Hours: Monday - Friday 8AM-6PM
IT Help Desk > Knowledge base> Category: Blackboard
Category: Blackboard
33 Articles
Orange arrow How do I embed a Youtube video to my class?

  With the recent updates made by Google in April the ability record/upload videos through your course and select videos for display in your course has been broken. Blackboard is currently working on a fix but currently the ability is not there. In the meantime you can use the below steps to upload/r...
Posted in: Blackboard

Orange arrow How do I install Minitab or JMP?

  The IT Help Desk no longer provides software install discs to any program. However, all Math software resources are now available as a digital download. Log into Choose the My Files Tab Click the Northwood University section on the left hand side of the screen Choose Math ...
Posted in: Blackboard

Orange arrow What are the password requirements?

  Northwood University is committed to a secure information technology environment, and requires strong and unique passwords. Passwords that do not meet the following requirements or are otherwise found vulnerable will be rejected. Passwords must meet the following criteria Be at least 8 characte...
Orange arrow How do I use the IT Help Desk Self-Service System?

  To Access Self Service Web Go to the IT Work Orders tab on the My Campus Blackboard page. Enter your Northwood Blackboard user name and password, and then click the Login button. The IT Help Desk Self-Service System page appears. *If you are logged onto a Northwood owned computer with your ...
Orange arrow Who do I call if I am having bookstore issues?

  Northwood University uses third party vendors to supply books to our students. These third party sites require students to create a separate site specific account to place an order. The Northwood IT Help Desk does not have the capability of resetting passwords for either the ADP (MBS) or Traditiona...
Orange arrow How do I manage exceptions on my browser?

  How to manage exceptions using Internet Explorer. On your computer, open Internet Explorer. At the top left, click “Tools” drop-down and then click “Internet Options.” Select the “Privacy” tab. Under the settings category select the “Sites” opti...
Posted in: Blackboard

Orange arrow Can you help with publisher integrations like Minitab, WileyPlus, SimNet, Pearson MyLab, or McGrawHill?

  Since publishers integrations and materials are outside of the Northwood Blackboard system (e.g., WileyPlus, SIMnet, Pearson), Northwood I.T. staff are blocked from getting into the systems to troubleshoot issues for you or students. The publishers have support staffs of their own that are very ...
Posted in: Blackboard

Orange arrow Is Blackboard down?

  See if is down right now for everyone, or if it is offline or unavailable by visiting the Blackboard Services Status page....
Posted in: Blackboard

Orange arrow Is TurnItIn down?

  Providing fast, reliable and secure service is something that Turnitin takes seriously. Stay current with Turnitin's system status, performance, security, and scheduled maintenance updates via the Twitter feed @TurnitinStatus....
Posted in: Blackboard
Tagged: student, outage

Orange arrow How do I schedule a video conference?

  Please allow 5 business days when requesting VTC’s between Northwood sites and 10 business days when requesting connections to non-Northwood sites. Log into, while on the My Campus tab, locate the “My Calendars” section and click the “Schedule an Event&rd...
Posted in: Blackboard

Orange arrow Why isn't my Media Site video opening?

  Media Site video not opening? Due to security updates, the Media Site video hyperlinks may need to include the “https” instead of just the “http” at the front of the URL. Copy and paste the video’s URL link into a new internet window/tab, then add the "s" as mentio...
Posted in: Blackboard

Orange arrow How do I log into Blackboard?

  My. is a web portal maintained for the benefit of Northwood University students, faculty and staff. This site will play an important role in your Northwood experience, making your awareness and understanding of it key to your success as a Northwood faculty or staff member. The onlin...
Posted in: Blackboard

Orange arrow How do I navigate through Blackboard?

  Please see the Getting Started with the Course Environment guide posted here....
Posted in: Blackboard

Orange arrow What all can I do within Blackboard?

495 views is a community web space for Northwood students, faculty and staff. It serves as a single-source venue for communication, teaching and learning, access to key resources and services, and as access to individual academic and financial information. The site is organized and navigated...
Posted in: Blackboard

Orange arrow How do I post a course syllabus?

  With Edit Mode on, Click Syllabus from the course menu Mouse over Build Content to display the drop-down menu then choose (click) Item To attach/link the Syllabus, you can choose to: - click the Attach File tool from the Text editor, or - click Browse My Computer to attach from a location o...
Posted in: Blackboard

Page: 1 of 3