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Support Center > Knowledge base> Tagged: laptop
Tag: laptop
16 Articles
Orange arrow How do I get Microsoft Office on my device?

1539 views
  Northwood University is providing Microsoft Office to our faculty, staff, and student's PERSONAL HOME COMPUTER(S) AND/OR MOBILE DEVICE(S) free of charge. This means the latest version of the full Office productivity suite, including Word, Excel, PowerPoint, OneNote, and more are available. As long ...
Orange arrow How can I access the Northwood wireless network?

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  All visitors to Northwood University have access to the northwood wireless network. Self-Registration for an account is required, and has been verified to work with all major web browsers—if you have problems registering your device, please try a different web browser (i.e. Internet Explorer...
Posted in: Networking

Orange arrow I am Faculty/Staff and having PGP login issues, how can I fix it?

625 views
  Chances are you are on a laptop and recently changed your password. You will need to follow the directions below to synchronize the updated password on your machine. Login to the PGP screen using your OLD password (if your new password is not working) Hit the Tab key to see what characters...
Orange arrow What are the password requirements?

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  Northwood University is committed to a secure information technology environment, and requires strong and unique passwords. Passwords that do not meet the following requirements or are otherwise found vulnerable will be rejected. Passwords must meet the following criteria Be at least 8 characte...
Orange arrow How do I register my personal device?

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  Note: You must be on the Northwood network in order to register your device Connect your device to Northwood University’s wired or wireless network. Please note that if you are using a wireless connections, you must select the SSID "northwood". Start a web browser and try to visit a...
Posted in: Networking

Orange arrow How do I turn off pop-up blocker?

335 views
  If you are experiencing difficulties with Colleague or other sites not opening pages, you probably have your pop-up blocker turned on. To turn this off please follow the instructions below. Internet Explorer: Navigate the to Tools icon in the upper right hand corner of the browser. Scroll dow...
Orange arrow How do I sync my Northwood email account with my computer's Outlook software?

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  The IT Help Desk does not assist or support users in setting up their Northwood University email account in their home computer's Outlook software. Instead, we encourage all end users to login to Blackboard and use the WEBMAIL tab to check their university email or sync their mobile device with th...
Orange arrow How do I take a screenshot on my device?

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  For Windows users: To take a screenshot on Windows you will need to locate the PrtScn button, typically located in the upper right hand side of your keyboard, and press that button. This will capture your entire screen and copy it to the clipboard where you can then paste it into a Word or Paint d...
Orange arrow How do I find the name of my computer?

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  All Northwood owned machines should have a BGInfo installed on them. To quickly locate your PC name click on the BGInfo icon in your system tray (circled in red below). If you cannot locate the BGInfo icon you can follow the instructions below to locate your device name based on platform. Win...
Orange arrow What Dell discounts do you offer?

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  Dell Computer Company has created a custom web store for Northwood University students, faculty, and staff to purchase personal computers for home use. The web store allows for online ordering at a discounted price. Dell is the standard PC for all Northwood University owned computers. Northwood Un...
Orange arrow Where do I go if I need technical support for my PC?

697 views
  You can bring your computer to the Help Desk. The service is complimentary best effort PC repair and will not provide any hardware or software required to resolve any given issue. Please note that computers are serviced on a first come-first serve basis. The extent of the problem, how long it takes...
Orange arrow Should I buy a laptop or a desktop?

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  A laptop will cost more than a comparable desktop unit, but it does give the advantage of being portable. Students who want to take their laptop to class for note taking or who will travel on weekends may find it beneficial to have their own programs and data files readily accessible. However, ther...
Orange arrow If I have my own computer, can I connect to the Internet from my dorm room/apartment?

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  All students who wish to connect their personal computer to the Northwood University network must meet certain security requirements. Upon connecting to the Northwood network, you will be required to install an agent that will check your computer for specific criteria and require you to fix any pro...
Orange arrow How do I connect my Northwood owned laptop to my home network?

642 views
  Double click on the Odyssey Access Client Manager to bring up the settings screen. Now on the Odyssey Access Client Manager (OACM), click the "Scan" button so your Wi-Fi card can scan the home Wi-Fi network. The scan should reveal your home Wi-Fi network as well as other Wi-Fi signals in the a...
Posted in: Networking

Orange arrow How do I VPN into the Northwood network?

637 views
  The first time a computer logs into the updated SSL VPN software there will be a few extra steps that need to be completed in order to prepare the computer to use the system. Below are detailed instructions for first time use. Open an Internet Explorer and type vpn.northwood.edu into the address...
Posted in: Networking


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