IT Help Desk Hours
Summer Hours: Monday - Friday 8AM-6PM
Tag: pc
21 Articles
Orange arrow How do I install Minitab or JMP?

896 views
  The IT Help Desk no longer provides software install discs to any program. However, all Math software resources are now available as a digital download. Log into my.northwood.edu Choose the My Files Tab Click the Northwood University section on the left hand side of the screen Choose Math ...
Posted in: Blackboard

Orange arrow How can I access the Northwood wireless network?

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  All visitors to Northwood University have access to the northwood wireless network. Self-Registration for an account is required, and has been verified to work with all major web browsers—if you have problems registering your device, please try a different web browser (i.e. Internet Explorer...
Posted in: Networking

Orange arrow I am Faculty/Staff and having PGP login issues, how can I fix it?

625 views
  Chances are you are on a laptop and recently changed your password. You will need to follow the directions below to synchronize the updated password on your machine. Login to the PGP screen using your OLD password (if your new password is not working) Hit the Tab key to see what characters...
Orange arrow What are the password requirements?

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  Northwood University is committed to a secure information technology environment, and requires strong and unique passwords. Passwords that do not meet the following requirements or are otherwise found vulnerable will be rejected. Passwords must meet the following criteria Be at least 8 characte...
Orange arrow How do I turn off pop-up blocker?

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  If you are experiencing difficulties with Colleague or other sites not opening pages, you probably have your pop-up blocker turned on. To turn this off please follow the instructions below. Internet Explorer: Navigate the to Tools icon in the upper right hand corner of the browser. Scroll dow...
Orange arrow How do I manage exceptions on my browser?

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  How to manage exceptions using Internet Explorer. On your computer, open Internet Explorer. At the top left, click “Tools” drop-down and then click “Internet Options.” Select the “Privacy” tab. Under the settings category select the “Sites” opti...
Posted in: Blackboard

Orange arrow How do I sync my Northwood email account with my computer's Outlook software?

607 views
  The IT Help Desk does not assist or support users in setting up their Northwood University email account in their home computer's Outlook software. Instead, we encourage all end users to login to Blackboard and use the WEBMAIL tab to check their university email or sync their mobile device with th...
Orange arrow How do I take a screenshot on my device?

602 views
  For Windows users: To take a screenshot on Windows you will need to locate the PrtScn button, typically located in the upper right hand side of your keyboard, and press that button. This will capture your entire screen and copy it to the clipboard where you can then paste it into a Word or Paint d...
Orange arrow How do I find the name of my computer?

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  All Northwood owned machines should have a BGInfo installed on them. To quickly locate your PC name click on the BGInfo icon in your system tray (circled in red below). If you cannot locate the BGInfo icon you can follow the instructions below to locate your device name based on platform. Win...
Orange arrow How do I log into the Texas Classroom and Lab Computers?

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  Please use the following credentials to use the PC’s in the lab and classrooms: Username: .\nu_guest Password: Welcome2016 The “.\” before nu_guest is necessary....
Orange arrow How do I utilize Adobe CS 5.5 (Photoshop, InDesign, Illustrator, etc) in the Jordan Lab?

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  In order for students to use Adobe CS 5.5 students must login to the Jordan CLASSROOM machines using the following credentials. CS 5.5 is located on all even number machines with a green dot sticker. username: .\miscs5 password: mislabcs5 **Please note the (.\) is necessary for the usernam...
Orange arrow What is OneDrive and how do I use it?

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  Microsoft OneDrive for Education is your document library. OneDrive for Education uses Microsoft Office 365 hosted productivity software to store and organize your work files in the cloud. When you store your files in the cloud, it’s easy to share them with your coworkers so that they can r...
Orange arrow How do I VPN into the Northwood network?

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  The first time a computer logs into the updated SSL VPN software there will be a few extra steps that need to be completed in order to prepare the computer to use the system. Below are detailed instructions for first time use. Open an Internet Explorer and type vpn.northwood.edu into the address...
Posted in: Networking

Orange arrow Can you help with publisher integrations like Minitab, WileyPlus, SimNet, Pearson MyLab, or McGrawHill?

816 views
  Since publishers integrations and materials are outside of the Northwood Blackboard system (e.g., WileyPlus, SIMnet, Pearson), Northwood I.T. staff are blocked from getting into the systems to troubleshoot issues for you or students. The publishers have support staffs of their own that are very ...
Posted in: Blackboard

Orange arrow Where do I find my device's MAC Address?

590 views
  What is a MAC Address? A MAC address is a unique identifier attached to most network adapters (NICs). This identifier is a sequence of 12 hexad ecimal digits (0-9,A-F) most often represented like this 00:11:22:aa:bb:cc or 00-11-22-aa-bb-cc. To find your device's MAC address follow the simple step...

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