IT Help Desk Hours
Summer Hours: Monday - Friday 8AM-6PM
Tag: mac
14 Articles
Orange arrow How do I install Minitab or JMP?

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  The IT Help Desk no longer provides software install discs to any program. However, all Math software resources are now available as a digital download. Log into my.northwood.edu Choose the My Files Tab Click the Northwood University section on the left hand side of the screen Choose Math ...
Posted in: Blackboard

Orange arrow What is OneDrive and how do I use it?

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  Microsoft OneDrive for Education is your document library. OneDrive for Education uses Microsoft Office 365 hosted productivity software to store and organize your work files in the cloud. When you store your files in the cloud, it’s easy to share them with your coworkers so that they can r...
Orange arrow How do I VPN into the Northwood network?

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  The first time a computer logs into the updated SSL VPN software there will be a few extra steps that need to be completed in order to prepare the computer to use the system. Below are detailed instructions for first time use. Open an Internet Explorer and type vpn.northwood.edu into the address...
Posted in: Networking

Orange arrow Where do I find my device's MAC Address?

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  What is a MAC Address? A MAC address is a unique identifier attached to most network adapters (NICs). This identifier is a sequence of 12 hexad ecimal digits (0-9,A-F) most often represented like this 00:11:22:aa:bb:cc or 00-11-22-aa-bb-cc. To find your device's MAC address follow the simple step...
Orange arrow How can I access the Northwood wireless network?

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  All visitors to Northwood University have access to the northwood wireless network. Self-Registration for an account is required, and has been verified to work with all major web browsers—if you have problems registering your device, please try a different web browser (i.e. Internet Explorer...
Posted in: Networking

Orange arrow How do I sync my Northwood email account with my computer's Outlook software?

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  The IT Help Desk does not assist or support users in setting up their Northwood University email account in their home computer's Outlook software. Instead, we encourage all end users to login to Blackboard and use the WEBMAIL tab to check their university email or sync their mobile device with th...
Orange arrow How do I take a screenshot on my device?

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  For Windows users: To take a screenshot on Windows you will need to locate the PrtScn button, typically located in the upper right hand side of your keyboard, and press that button. This will capture your entire screen and copy it to the clipboard where you can then paste it into a Word or Paint d...
Orange arrow How do I find the name of my computer?

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  All Northwood owned machines should have a BGInfo installed on them. To quickly locate your PC name click on the BGInfo icon in your system tray (circled in red below). If you cannot locate the BGInfo icon you can follow the instructions below to locate your device name based on platform. Win...
Orange arrow How do I manage exceptions on my browser?

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  How to manage exceptions using Internet Explorer. On your computer, open Internet Explorer. At the top left, click “Tools” drop-down and then click “Internet Options.” Select the “Privacy” tab. Under the settings category select the “Sites” opti...
Posted in: Blackboard

Orange arrow How do I register my personal device?

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  Note: You must be on the Northwood network in order to register your device Connect your device to Northwood University’s wired or wireless network. Please note that if you are using a wireless connections, you must select the SSID "northwood". Start a web browser and try to visit a...
Posted in: Networking

Orange arrow What Apple discounts do you offer?

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  Apple has created a custom web store for Northwood University students, faculty, and staff to purchase personal computers for home use. The web store allows for online ordering at a discounted price. Apple purchases through this Apple program are transactions between Apple and the individual order...
Orange arrow Where do I go if I need technical support for my PC?

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  You can bring your computer to the Help Desk. The service is complimentary best effort PC repair and will not provide any hardware or software required to resolve any given issue. Please note that computers are serviced on a first come-first serve basis. The extent of the problem, how long it takes...
Orange arrow Should I buy a laptop or a desktop?

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  A laptop will cost more than a comparable desktop unit, but it does give the advantage of being portable. Students who want to take their laptop to class for note taking or who will travel on weekends may find it beneficial to have their own programs and data files readily accessible. However, ther...
Orange arrow If I have my own computer, can I connect to the Internet from my dorm room/apartment?

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  All students who wish to connect their personal computer to the Northwood University network must meet certain security requirements. Upon connecting to the Northwood network, you will be required to install an agent that will check your computer for specific criteria and require you to fix any pro...

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