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Support Center > Knowledge base> Tagged: equipment
Tag: equipment
10 Articles
Orange arrow What Apple discounts do you offer?

832 views
  Apple has created a custom web store for Northwood University students, faculty, and staff to purchase personal computers for home use. The web store allows for online ordering at a discounted price. Apple purchases through this Apple program are transactions between Apple and the individual order...
Orange arrow What Dell discounts do you offer?

1218 views
  Dell Computer Company has created a custom web store for Northwood University students, faculty, and staff to purchase personal computers for home use. The web store allows for online ordering at a discounted price. Dell is the standard PC for all Northwood University owned computers. Northwood Un...
Orange arrow Where do I go if I need technical support for my PC?

824 views
  You can bring your computer to the Help Desk. The service is complimentary best effort PC repair and will not provide any hardware or software required to resolve any given issue. Please note that computers are serviced on a first come-first serve basis. The extent of the problem, how long it takes...
Orange arrow Should I buy a laptop or a desktop?

743 views
  A laptop will cost more than a comparable desktop unit, but it does give the advantage of being portable. Students who want to take their laptop to class for note taking or who will travel on weekends may find it beneficial to have their own programs and data files readily accessible. However, ther...
Orange arrow Will I need to bring a printer to campus?

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  No. A printer is not required. All campus computer labs have a laser printer for student use. A system is in place to keep track of all personal student printing. Each print job costs 10 cents for black and white and 15 cents for color. Northwood provides you a $75 balance to use toward printing at...
Orange arrow How do I add more money to my printing balance?

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  You will need to fill out a Print Purchase Agreement Form and pay for the additional printing credits at the Business Office. Once the form has been filled out, the Information Technology office will be emailed your receipt and add the amount to your print balance within 24 hours....
Orange arrow How do I connect my Northwood owned laptop to my home network?

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  Double click on the Odyssey Access Client Manager to bring up the settings screen. Now on the Odyssey Access Client Manager (OACM), click the "Scan" button so your Wi-Fi card can scan the home Wi-Fi network. The scan should reveal your home Wi-Fi network as well as other Wi-Fi signals in the a...
Posted in: Networking

Orange arrow Who do I contact to get a username and password for my new employee?

356 views
  User accounts are created 24 hours after HR has officially input the new hire and assigned an employee ID. Once this occurs, Information Technology will send the supervisor account credentials along with an Additional Access Request web form link. In order to streamline the new employee process...
Orange arrow How do I find the name of my computer?

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  All Northwood owned machines should have a BGInfo installed on them. To quickly locate your PC name click on the BGInfo icon in your system tray (circled in red below). If you cannot locate the BGInfo icon you can follow the instructions below to locate your device name based on platform. Win...
Orange arrow How do I log into the Texas Classroom and Lab Computers?

398 views
  Please use the following credentials to use the PC’s in the lab and classrooms: Username: .\nu_guest Password: Welcome2016 The “.\” before nu_guest is necessary....

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