IT Help Desk Hours
Hours: Mon - Thur 7:30AM-9PM, Fri 7:30AM-6PM, Sat 12-5PM, Sun 5-10PM (EST)
Support Center > Knowledge base> Tagged: Help Desk
Tag: Help Desk
6 Articles
Orange arrow Where can I get help when I have a computer related question?

  The Information Technology Help Desk is your contact point for all computer related questions or problems at Northwood University. Help Desk staff will either assist you directly or route your request to the appropriate IT staff member. When is the IT Help Desk Open?...
Orange arrow Why can't I login to

  In order to gain access to a email account you must currently be enrolled in classes or have graduated from the University. *Please be sure to save any important emails or information as once your account is closed, these files will be permanently deleted and will not be recoverab...
Orange arrow What do I do if Northwood NOW! will not let me register?

  In some cases, Northwood NOW! may not allow users to register for the alert system and prevent them from accessing Blackboard. If you receive an error message of "The SMS Address {phone} has been blocked by the carrier or the user. Notifications will not be sent to this device." This error message...
Orange arrow How do I sync my Northwood email account with my computer's Outlook software?

  The IT Help Desk does not assist or support users in setting up their Northwood University email account in their home computer's Outlook software. Instead, we encourage all end users to login to Blackboard and use the WEBMAIL tab to check their university email or sync their mobile device with th...
Orange arrow How do I use the IT Help Desk Self-Service System?

  To Access Self Service Web Go to the IT Work Orders tab on the My Campus Blackboard page. Enter your Northwood Blackboard user name and password, and then click the Login button. The IT Help Desk Self-Service System page appears. *If you are logged onto a Northwood owned computer with your ...
Orange arrow How do I sign up for an Alumni email account?

  Northwood University is excited to offer all of our graduated alumni the use of the Northwood email system! If you no longer have active email/Blackboard credentials, visit the Alumni Email sign-up page to register for a new Northwood University alumni email account. Please allow a minimum of 5...
Posted in: Email

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